HIPAA Compliance

At NTech, we support healthcare providers and Business Associates that rely on us to help safeguard Protected Health Information (PHI). As a HIPAA Business Associate, we maintain a comprehensive security and compliance program aligned with the HIPAA Security Rule, Privacy Rule, and Breach Notification Rule.

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Business Associate Responsibilities

We operate as a HIPAA Business Associate when providing services that may involve the creation,

transmission, or storage of PHI for our clients.

Our commitments include:

• Executing a Business Associate Agreement (BAA) with every applicable client

• Following all relevant HIPAA Security Rule safeguards

• Supporting clients’ compliance without claiming to “make them HIPAA compliant”

• Maintaining documented policies, procedures, and audit trails

Administrative Safeguards

We maintain a full set of administrative controls to ensure (PHI) is managed appropriately:

Security Governance

• Appointed Security Officer and Privacy Officer

• Quarterly security governance meetings

• Annual HIPAA Security Risk Assessment (SRA)

Policies & Procedures

• Written policies covering HIPAA, security, privacy, and breach response

• Annual review and version control

Training

• Annual HIPAA workforce training for all MSP staff

• Role‑based training for engineers with elevated access

Technical Safeguards

We deploy technical protections across all systems we manage, consistent with HIPAA Security Rule requirements:

Access Controls

• Multi-factor authentication (MFA)

• Role-based access

• Password and account management policy

Data Protection

• Encryption in transit (TLS 1.2+)

• Encryption at rest where PHI may be stored

• Secure remote access (VPN/WireGuard/Zero Trust)

Monitoring & Logging

• Centralized logging and event correlation

• 24/7 security monitoring

• Automated alerting for unauthorized access attempts

Network Security

• Managed firewalls with least-privilege rule sets

• Network segmentation

• Secure WiFi policies

• Continuous vulnerability scanning

Physical Safeguards

We ensure physical protections for devices and equipment under our control:

• Secured office network and controlled facility access

• Device tracking and secure inventory management

• Encryption of mobile devices and laptops

• Secure disposal of retired equipment

Data Backup & Business Continuity

We help healthcare clients maintain availability and recoverability of ePHI:

• Encrypted off‑site and immutable backups

• Quarterly backup recovery testing

• 72‑hour recovery objective options

• Documented Disaster Recovery (DR) plans

Incident Response & Breach Preparedness

We maintain policies and procedures for:

• Security incident identification

• Containment and mitigation

• Documentation and audit trails

• Breach reporting support under the HIPAA Breach Notification Rule

• Coordination with client compliance officers

Vendor & Supply Chain Management

We verify HIPAA-related security controls for third-party tools we use:

• Annual verification of vendor security posture

• Evaluation of PHI exposure risk

• Ongoing monitoring of service providers